- Our factory provide online technical support in English , you can easy catch us online by SKYPE, WECHAT, WAHTSAPP or Email, if you need any remote assistant support, then we will support you though TeamViewer software.
- If the machine goes wrong, you can contact us directly, we will offer engineer delivery service. Please don’t try to fix the machine by yourself or someone else. We will response within 12 hours as soon as we can do for you!
- We supply machines with battery technology support.
- We can also supply a full set of materials for lithium battery including polymer battery, cylinder battery, mobile phone battery, EV battery.
- We can also supply a full set of lithium battery equipment for lab research, pilot scale research and production line.
- We can also supply a full set of battery technology for battery design, research and producing.
- We offer 24 full time service,Please feel free to contact me,if you have any problem on my product. Your inquiry will be replied within 6 hours. Item will be shipped within 2 working days after receiving a verifying payment. Please contact us within 30 days from dispatched if you don’t receive our item. Otherwise, we would consider that the item has been received.
Contact our Technician
We’re here to help you through online and phone assistance.
Looking for help with your battery solution? There are many easy ways to contact our Technical Support Team:
- Send an Inquiry about your question.
- Email [email protected]
- Phone +86-18120715609
- Tel +86-592-7311160
TOB attaches great importance to the user experience of our customers in procurement and product application. TOB’s customer complaint center is a service for TOB clients are able to report problems at any time when they are using TOB NEW ENERGY products and make purchases on the tobmachine.com website. If you are using TOB products and encounter any problems or difficulties, you can give feedback through the TOB complaint center.
Please fill out the following form with your complaint. We will review your request and follow up with you as soon as possible.
Dany Huang
The CTO of TOB NEW ENERGY. Senior Engineer I, 15 Years in Battery & Machine Research,Design,Making Experiment.
E-mail: [email protected]